Data | Big data report of Hunan Cultural Tourism in the first quarter
Time:2020-06-19 10:05:37    Viewed:

 

 

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Hunan Cultural Tourism Big Data Center


Value, vision and influence

01
Before the speech 

Covid-19 is a major public health emergency with the fastest spread, the widest range of infection and the most difficult prevention and control in China in recent years.

 

Hunan Cultural Tourism Big Data Center, based on the patent data acquisition system and open network data, discusses the development and opportunities of tourism in the post-epidemic era from the aspects of the impact of the epidemic on the tourism industry, the response of the tourism industry to the epidemic and the development trend of the tourism industry after the epidemic.
 
02
First quarter Hunan Cultural tourism Internet big data

1. What was everyone talking about during the epidemic
Based on the word frequency and heat weight factors of keywords in "hunan tourism" related information on January 1, solstice and March 31, 2020, "zhangjiajie", "tianmen mountain", "phoenix ancient city", "tourist" and "ticket" have become the hot words among netizens.

 

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At the same time, "development", "ancient town", "local", "work", "prevention and control" and other words can be seen that netizens focus on Hunan tourism. 
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2. Top3 hot events in hunan scenic spots in the first quarter
In the first quarter of this year, "The Time and Time Tour of Cultural Relics" went online and the lazy people's listening book and Wang Yuan visited the four major museums together. The popularity index was 10.7, the media attention was 206 and the netizens' attention was 141526. The star effect was obvious.
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3. Hunan city heat top3 in the first quarter
In the first quarter, the capital of "changsha" most heat, heat index is as high as 37.8, more than any other cities as heat index of 39377 media attention, Internet users attention, 423664, the main information includes "don't go out traveling in hunan museum VR online exhibition hall open private museum tour", "hunan launched major public health emergency level response more scenic area closed", "the spring city changsha: caged rural tourism is recovery" and so on.
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4. Hunan food index top3 in the first quarter
Among the delicacies in the first quarter, "Changsha stinky tofu" has the highest popularity, ranking the first in hunan cuisine, with a heat index of 4.9, media attention of 13,022 and Internet attention of 38,621.
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5. Top 10 media distribution in Hunan cultural tourism industry in the first quarter
In the first quarter, there were 602,577 pieces of information related to the tourism industry in Hunan, among which "microblog" media information ranked the first with 392,586 pieces, accounting for 65.15%.
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6. In the first quarter, douyin/WeChat/weibo popularity index of all scenic spots in hunan topped 3
(1). Top3 microblog accounts
In the first quarter of this year, hunan Provincial Museum had the highest popularity index among microblog accounts that published tourism-related information in Hunan province, with 97 posts and 4,141 comments.
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(2) .top3 microblog contents
From the perspective of the contents of popular micro-blog posts of cultural tourism, the popular micro-blog events in the first quarter mainly included the time-space tour of cultural relics officially launched by Tencent and the four major museums: hunan museum, shaanxi history museum, chongqing three gorges museum, emperor qin shi huang's mausoleum site museum, which received 1,445 comments, 10,385 forwarding and 17,218 thumb up messages.
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(2). WeChat account top3
In the first quarter, among the WeChat accounts that released hunan tourism related information, "changsha evening news" has the highest popularity index, with 41 posts. The total number of thumb up users is 2564, and the number of readers is 751962.
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(4). WeChat content top3
In the first quarter, the most popular WeChat article on hunan tourism was "how does snow change China? , mainly refers to the wulingyuan snow scene in zhangjiajie, hunan province, thumb up amount 18939, reading amount 100000+.
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(5). Top3 of Douyin account
In the first quarter, among WeChat accounts that released hunan tourism-related information, the popularity index of "CCTV news" was the highest, with 2 posts, the total number of thumb up netizens and 603,646 readers.
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(6) Douyin content top3
In the first quarter of 2020, the most popular article in the douyin video that released hunan tourism information was the article "Finally Wait for you!
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7. Who pays most attention to scenic spots in Hunan
From the perspective of regional analysis, in the first quarter of 2020, local netizens in Hunan paid the most attention to scenic spots in Hunan, with a focus index of 5.26. Guangdong netizens ranked second in the attention of scenic spots in Hunan, with a follow index of 4.05. Netizens in Guangdong, Jiangsu and Beijing also pay more attention to scenic spots in Hunan.
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8. Top 10 Scenic spots in Hunan after the epidemic
According to the survey, the top 10 scenic spots in Hunan after the epidemic are as follows. Among them, the scenic spot "Tianmen Mountain scenic Area of Zhangjiajie" ranks the first with the heat index of 15.6.

 

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Note: the heat index, and ranking referred to in this report is to point to in from weibo, APP, web pages, news, WeChat, video, BBS, electronic newspapers, blogs, and the Internet media q&a, on the basis of large data were collected for a specific classification of information, according to the principle of standardized calculation, it is concluded that the reflect the index of its popularity in the network, heat index of numerical range of 0-100; The calculation method in part 1-4 is exactly the same, which can be compared horizontally. In Part 6-8, considering the particularity of each platform, the data weight of some diameters is adjusted based on facts under the unified calculation method. All data are from The Appes data platform.

 

As a tourism industry characterized by human aggregation and mobility, the emergence of COVID-19 epidemic is a major test of the overall emergency response capacity and management level of China's tourism industry.

 

Hunan cultural tourism big data center after a busy day and night seven days, research the dozens of the most typical tourist group, listed companies, associations and other information, to launch "in the first quarter of hunan tourism industry outbreak response" project, from the national macro level, the local government level, from the tourism industry association to the tourism enterprises, OTA platform, scenic spots, hotels and other dimensions, depth profiling outbreak under hunan tourism industry outbreak response.
 
03
The first quarter of hunan cultural tourism industry epidemic response measures

1. At the national level: 5.7 billion yuan of fund support from NDRC

On February 5, the national development and reform commission issued a document, aiming at 39,000 travel agencies across the country, issued the policy of "temporarily withdrawing part of the quality guarantee fund for tourism service". By February 25, 35,200 travel agencies had suspended quality retention money, and 3.462 billion yuan of quality retention money had been refunded, effectively easing the pressure on the cash flow of tourism enterprises.

 

 

On February 27, the National Development and Reform Commission issued the "Cultural Tourism Promotion Project during the 13th Five-Year Plan period", the first batch of central budget investment in 2020, supporting 485 public service facilities construction projects, tourism infrastructure projects and other cultural tourism projects. The promulgation of this policy provides sufficient protection and support for the development of the tourism industry and the improvement of the service level of tourist attractions. The Cultural and Tourism Department of Hunan Province arranged 200 million yuan to support the cultural and tourism industry in fighting the epidemic.
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02. Local level: Hunan Cultural Tourism Department received 200 million yuan of financial support

 

(1) The Cultural and Tourism Department of Hunan Province arranged 200 million yuan to support the cultural and tourism industry in fighting the epidemic
On February 27th, the provincial culture and tourism office, provincial departments jointly issued "about the culture and tourism support wars epidemic several measures of promoting development, from the provincial culture and tourism special funds 200 million yuan as a whole, through CaiZhengJiang fill, strengthen the government purchase services, such as a variety of ways, for culture and tourism industry affected by the epidemic heavier targeted support.

 

 

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(2). Provincial Department of Culture and Tourism: New policies for Huarong and Agriculture

 

Hunan provincial culture and tourism and huarong xiangjiang river bank jointly issued "on the use of good monetary policy tools to do a good job of cultural tourism enterprise financial support of notice, by insisting on policy guidance, provide exclusive credit products, formulate the measures of the exhibition, extension open green channel, implement preferential rates, abundant financing precision ShiCe, increase financial support for cultural tourism enterprises.

 

 

In addition, culture and tourism office of hunan province and hunan province branch of agricultural bank of China jointly issued "about to respond effectively to the outbreak of COVID - 19 to do a good job of financial support for cultural tourism enterprise steady development of notice, from the optimization of financial services, increasing their supply of credit, debt service pressure, reduce the cost of financing, moderately relaxed some customer standards, establishing the white list of default library service, product development, intensify propaganda eight aspects, to support our province enterprise effective response to the outbreak impact, in order to return to work and production safety, smooth and healthy development.

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(3) Changsha City Cultural Tourism Broadcasting Bureau started to promote cultural tourism industry recovery monthly
Changsha City Cultural Tourism bureau held a press conference to announce the launch of "Landscape Zhou City • Qinyuanchuan - Changsha Cultural Tourism Month". At the meeting, the featured cultural tourism activities of all counties and cities were released, as well as the list of open scenic spots, rural tourist spots, cultural tourism shopping stores, restaurants, web celebrity stores, cultural tourism blocks and towns and their featured activities. Press the "fast forward" button below for the resumption of work and production in the tourism industry, strive to accelerate the recovery of the market, play the "chess game", play the combination of government and enterprise, urban and rural combination, and play the "symphony" of the whole industrial chain.

 

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03. Industry Association: effective guidance with multiple strategies

 

On February 3, the China Tourism Association (CTA) issued a notice exempting 212 member companies from the 2020 membership dues. In addition, China Association of Travel Agencies, China Association of Tourist Attractions, China Association of Tourist Hotels and other trade associations have voiced their voices and actively guided the development of the industry. In response to the epidemic, various associations have issued a document saying that they will waive membership fees for a certain period of time.

 

 

 

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04. OTA Company: Be resolute and forward

 

Actively respond to customers' requests for schedule return and change, and launch non-cancellation policies; Set up special funds or security funds, and introduce relevant policies to help suppliers and franchisees; By taking advantage of the platform's technical advantages, the company launched real-time pneumonia outbreak query and the same itinerary query service.
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05. Hotel industry: actively respond

 

Hotel companies' response to the epidemic mainly focuses on the following four aspects: first, close some hotels and provide free refund and reform services; Second, chain brands to franchisees to give management fee reduction policy; Third, the launch of innovative services, such as the launch of the company's exclusive home isolation room; Fourth, we will provide hotel rooms and related materials for the frontline anti-epidemic personnel in public welfare.s25.jpg

 

 


06. Scenic enterprises: turn crisis into opportunity

 

 

 

Deal with refund and change of reserved tickets in time; To close the scenic spot, ensure the safety and health of employees, and maintain facilities and equipment; Carry out online training and use the service suspension period to improve staff's knowledge reserve and service ability.
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Summary:

 

Tourism, which is characterized by human mobility and aggregation, has been hit hard by the epidemic. On the one hand, the tourism industry must give top priority to epidemic prevention and control, and take strict measures to prevent the spread of the epidemic at home and export abroad. On the other hand, on the premise of scientific assessment of the impact of the epidemic, all parties in the tourism industry should take effective measures to eliminate the short-term negative impact and promote a new round of reform and opening up of the tourism industry, so as to achieve the long-term goal of high-quality development.

04
The first quarter of the epidemic after the impact of the travel industry

1. Tourism intention survey report of consumers after the epidemic (March)

(1) Travel itinerary changes during the epidemic

In this survey, 1,115 complete questionnaire samples were collected, covering 4 first-tier cities, 14 new first-tier cities and 26 second-tier and below cities. More samples were collected from people born in the 1980s and 1990s.

A total of 77 percent of respondents canceled travel trips due to the epidemic, 88 percent cancelled or postponed trips, with 30 percent canceling their trips before the travel suspension and 4 percent postponing their trips before the travel suspension.

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(2) Tourists' intention to travel after the epidemic

After the suspension of travel, with news of a worsening epidemic and news of an outbreak abroad, Chinese people have been isolating themselves at home and working remotely. For outbreak when can fully recover, the survey found most of the research object of duration of epidemic diseases with similar expectations, 82% of research object think outbreak first four to six months in the second quarter will be fully restored, thinks that the party more than half of the research object in recovery between 5 to 7 months, and the month of June is the most promising.


In addition, 1) Compared with the post-1980s generation, the post-1990s generation is more willing to believe that the epidemic will recover earlier. 2) Domestic travelers and those without travel plans were more optimistic. 3) Single people and families of four are more optimistic than other family structures.

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2. The impact of the epidemic on tourism concept

1) Post-Epidemic Tourism Intention Survey Report

The survey found that coVID-19 has made more people realize the importance of spending time with their families, and people cherish the time with their families more. 35% of respondents believed that spending more time with their families was the greatest comfort, followed by a quarter of respondents that their cooking skills had been improved during the epidemic, and 15% thought that they would pay more attention to healthy living habits and kanglv's products and locations in the future.


In terms of age, the post-90s generation will have more tourism budget, which comes from the tourism budget not spent during the epidemic period. Compared with the post-80s generation and the post-70s generation, they pay more attention to the tourism products and destinations.


The concept of tourism will change with the change of the epidemic. At present, 49% of the respondents expect to travel, 12% dare not to travel, 7% do not plan to travel, and 4% have no change of the concept of tourism, despite some concerns about traveling.


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2) Measures such as travel booking, ticket booking and time-sharing Tours will be introduced

According to the text brigade headquarters and country WeiJianWei jointly issued by the affairs about the scenic spots open epidemic prevention and control and the safe and orderly work notice, scenic spots build further improve the system of appointment, scenic spots received visitors shall not exceed 30% of the maximum bearing capacity of check and ratify, carry out period of time to visit the booking, guide the visitors into the garden, peak travel between.


The introduction of measures such as "booking tour, ticket booking and time-sharing tour" not only ensures the restriction of flow in scenic spots, but also avoids the congestion of tourists. At the same time of considering the economy, safety and experience, it enables everyone to "enjoy, enjoy and return with pleasure".

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3. Pay attention to the international impact of the epidemic on tourism

As of 30 March 2020, coVID-19 has broken out in more than 100 countries, with more than 700,000 confirmed cases and more than 33,000 deaths. Many countries have implemented border closures or travel bans of varying degrees.


The original demand for outbound tourism will be transformed into domestic tourism and even peri-urban tourism, as well as cosmetics, the largest category of shopping consumption for outbound tourists in Japan and South Korea. Some of the demand may also be transferred to local Chinese brands. Based on this background, big data can be used to do a good job in the special analysis of the resumption of work and production in the tourism industry, the detection and early warning of key regions, and the detection of returning population, etc. At the same time, the conditions and necessities for the resumption of work and production of tourism practitioners in different regions, fields and scales can be comprehensively evaluated, and guidelines for the resumption of work and production in different zones and segments can be formulated.

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4. Changing consumer habits in the tourism industry

From the point of view of attention and click, the current radius of within 300 kilometers of the city tour, the province has become the first choice for recent travelers. Among them, Ctrip launched the "View + wine" package, including five-star hotels, boutique home stay, villa resort and other package tickets with surrounding scenic spots, the price is 20% to 40% lower than before the epidemic.


In addition, consumers of health tourism, studies tourism, ecological tourism, the participation of live, virtual tourism will have rose sharply, the participation of the virtual tourism will have risen by 35%, the system gains the highest type of tourism demand, but the overall rising will average of only 2.43, is to participate the lowest type of tourism, so future virtual tourism will have a certain market, but is still relatively small, tourists's center of gravity or ground of experience.

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5. Mergers and acquisitions in the tourism industry will be on the rise

After the shutdown of investment and financing in the last quarter, the main work of domestic investment institutions has gradually shifted from risk assessment, policy research and project support in the early stage of the epidemic to accelerating investment. Affected by the epidemic, many high-quality cultural and tourism enterprises in China will have strong capital needs, and investment institutions will usher in a short window period.


In addition, since the outbreak of the epidemic, tourism concepts such as intelligent travel, health care, and research and study have become hot again. Some people in the industry believe that these tourism investment concepts will break out after the epidemic.

 

History has proved that at every critical historical juncture, there are always some people who see farther than others and do faster than others. In the end, the era made them. The year 2020 is destined to be an extraordinary year for the cultural tourism industry. As long as we put a long eye, scientific planning, solid development, it is inevitable to turn "danger" to "opportunity", quickly achieve the comprehensive recovery of the cultural and tourism industry.

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