Internet public opinion monitoring system: What skills should public opinion crisis handlers possess
Time:2020-08-11 10:38:56 Viewed:
When a public opinion crisis occurs in an enterprise, the first task for the public opinion handlers is to minimize the harm of the public opinion crisis and stop the economic loss in time. So what skills should the public opinion crisis handlers have in the face of public opinion crisis events? Today, the network public opinion monitoring system introduces what skills are available for everyone.
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1. Have the ability to connect
As a team of public opinion crisis handlers, it is very important to have the ability to keep in touch at all times. Whether the public opinion handlers put forward new ideas to the boss or want the team to deliver change information for demonstration, people must first feel that it is closely related to information.
2. Have the ability to listen
As an excellent public opinion crisis management, the essential skills are to learn to listen, learn how to listen and understand purposefully, empathize and re-compose. Effective communication is to build trust and relationship. There is no faster way to build trust.
With regard to the skills that public opinion crisis handlers should possess, I hope it can help you!
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